Technical support
Technical support

Technical support


  • Receiving calls on the Service desk line.
  • Registration, transfer and control of elimination of incidents and service requests.
  • Advised members on issues related to services provided by Sky-tech.
  • The transfer of incidents and service requests to the partners by the cross-support agreement.
  • Monthly analysis of incidents, providing information about the quality of customer services of Sky-tech and partners' services.
  • Planning of measures aimed at a proactive problem solving.